FAQS


Can I make changes to my residence?
Changes to your unit without written permission are strictly prohibited. Please contact Williams Real Estate Advisors for written approval. Changes include but are not limited to painting the walls a different color, changing the carpet or flooring, putting a permanent fixture up, etc.


A pipe broke. My toilet is overflowing. Something is wrong with the plumbing. What should I do?
Call our office or your resident manager immediately.


What is considered an emergency?
An emergency is a maintenance problem that will cause a safety hazard to residents, or imminent damage to the property. Thus, it can’t wait a till the next business day. Examples: broken pipes, overflowing toilets, or sudden electrical short.


What about visitors? How long can they stay?
Visitors can stay for up to five (5) days, unless an extension is given in writing.


My apartment needs some work what should I do?
Fill out a maintenance request and our team will do the rest.


Will I be billed for my repairs?
If a resident caused the damage, then they will be billed for repairs.


How do I pay my rent?
You can pay your rent online (Pay Online), hand a rent check to your resident manager, or mail a check directly to our office. No cash will be accepted.


My roommate is leaving but I am staying. What should we do?
This is a major issue with residence. If you roommate is leaving they need to tell us in writing 30 days prior to leaving for a month to month lease. The deposit check is tied to the unit and will not be returned unless all tenants on the lease vacate the unit.


I found a new roommate to replace an old roommate. What should we do?
New roommates must be approved by Williams Real Estate Advisors in writing. Any additional roommates found in residence without written permission may be a cause for eviction or a rental increase.


I need to move but my lease isn’t up. What should I do?
Contact us immediately on the phone and in writing. Let us know the exact date you plan on leaving. Until a new tenant is found, you are responsible for the rent through the end of the lease term. You will be responsible for releasing cost including leasing, advertising, and repairs. Referring potential residence that qualify to lease your units could save time and money.

My lease has ended and I would like to move. What should I do?
Give your resident manager or send the office a 30 day written notice.


What is a Security Deposit?
A security deposit is collected by the landlord to ensure that damage caused by residents and guests are repaired, restoring residence back to its original condition prior to tenant taking possession, and covering rent defaults by resident. It is not used for ordinary wear and tear on the unit. First month’s rent is not a security deposit. Unless a resident has specifically paid for their last month’s rent, it does not count towards last month’s rent.


When do we return your security deposit?
We will return your deposit within 21 days after you move out. If any deductions are made, we will give you a written explanation and refund of the balance.