Can I make changes to my residence?
Changes to your unit without written permission are strictly
prohibited. Please contact Williams Real Estate Advisors for
written approval. Changes include but are not limited to
painting the walls a different color, changing the carpet or
flooring, putting a permanent fixture up, etc.
A pipe broke. My toilet is
overflowing. Something is wrong with the plumbing. What
should I do?
Call our office or your resident manager immediately.
What is considered an emergency?
An emergency is a maintenance problem that will cause a
safety hazard to residents, or imminent damage to the
property. Thus, it can’t wait a till the next business day.
Examples: broken pipes, overflowing toilets, or sudden
What about visitors? How long can
Visitors can stay for up to five (5) days, unless an
extension is given in writing.
My apartment needs some work what
should I do?
Fill out a maintenance request and our team will do the
Will I be billed for my repairs?
If a resident caused the damage, then they will be billed
How do I pay my rent?
You can pay your rent online (Pay Online), hand a rent check
to your resident manager, or mail a check directly to our
office. No cash will be accepted.
My roommate is leaving but I am
staying. What should we do?
This is a major issue with residence. If you roommate is
leaving they need to tell us in writing 30 days prior to
leaving for a month to month lease. The deposit check is
tied to the unit and will not be returned unless all tenants
on the lease vacate the unit.
I found a new roommate to replace
an old roommate. What should we do?
New roommates must be approved by Williams Real Estate
Advisors in writing. Any additional roommates found in
residence without written permission may be a cause for
eviction or a rental increase.
I need to move but my lease isn’t
up. What should I do?
Contact us immediately on the phone and in writing. Let us
know the exact date you plan on leaving. Until a new tenant
is found, you are responsible for the rent through the end
of the lease term. You will be responsible for releasing
cost including leasing, advertising, and repairs. Referring
potential residence that qualify to lease your units could
save time and money.
My lease has ended and I would like
to move. What should I do?
Give your resident manager or send the office a 30 day
What is a Security Deposit?
A security deposit is collected by the landlord to ensure
that damage caused by residents and guests are repaired,
restoring residence back to its original condition prior to
tenant taking possession, and covering rent defaults by
resident. It is not used for ordinary wear and tear on the
unit. First month’s rent is not a security deposit. Unless a
resident has specifically paid for their last month’s rent,
it does not count towards last month’s rent.
When do we return your security
We will return your deposit within 21 days after you move
out. If any deductions are made, we will give you a written
explanation and refund of the balance.